MotoAgentFAQ
Answers to the most common MotoAgent questions
Installation
macOS says the app cannot be opened. What should I do?
Right-click the app and choose Open. On first launch you may also need to allow it in system settings.
The app does not start after installation.
Restart the computer and download the installer again. Also confirm your OS version meets the requirement.
The installer download fails.
Try downloading again in the browser and verify network access, disk space, and system permissions.
Sign-in
I did not receive the confirmation email.
Check the spam folder first. You can also sign in with GitHub or Google instead.
The app shows signed in, but I am not actually signed in.
Sign out and sign in again. On desktop, also verify the site URL, tokens, and network reachability.
What if I forgot my password?
There is no password recovery flow yet. Use a third-party provider or create a new account.
Usage
The AI does not reply to messages.
Check account binding, model configuration, network access, and whether the message is assigned to the correct agent.
Will messages get mixed across accounts?
No. As long as each account is assigned to the correct agent, messages and context stay isolated.
How do I switch AI models?
Open Settings or the models page, choose a built-in model, or provide an API key for an external service.